My shipment was damaged in transit - what next?Updated 2 years ago

Options for Club Members whose shipment is damaged in transit!

Club Re-shipment: Our team can ship you a replacement at no extra cost to you! Contact us at [email protected] - and be sure to include your: Full Name, Order #, and the Tracking # of the damaged shipment. Please use Subject Line: "Damaged Shipment - Replacement Requested"

Credit Issued: Our team can issue you a credit for the damaged box to your Members account! If this is your preferred route - contact us at [email protected]  - and be sure to include your: Full Name and email associated with your Members Account. Please use Subject Line: "Damaged Shipment - Credit Requested"

 Options for customers whose Online Order is damaged in transit!

 Replacement: Our team can create a new replacement order for you at no extra cost to you! Contact us at [email protected] - and be sure to include your: Full Name, Order #, and the Tracking # of the damaged shipment. Please use Subject Line: "Damaged Order - Replacement Requested". Please allow 7 - 10 business days for a new FedEx tracking link to reach your email!

Refund: We can issue you a refund for the cost of the order to your credit card. Please allow 5 - 7 business days for those funds to reach you! If this is your preferred route - contact us at [email protected]  - and be sure to include your: Full Name, Order #, and the Tracking # of the damaged shipment. Please use Subject Line: "Damaged Shipment - Refund Requested".